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I. Introduction
This shipping policy is designed to explain our shipping process, timeframes, and relevant considerations to ensure a smooth and enjoyable shopping experience for you.
II. Shipping Methods
1. We offer multiple shipping methods to meet different needs. The specific shipping methods will be displayed when you place an order, and you can choose according to your situation.
2. Shipping methods may include regular express and expedited express. Different shipping methods will have differences in transit time and cost. If you need express shipping, please contact customer service. All products are shipped by regular express by default.
III. Shipping Costs
1. Shipping costs are calculated based on factors such as the weight, size, and destination of the package. When you place an order, the system will automatically calculate the accurate shipping cost and display it to you.
2. We will strive to optimize shipping costs and provide you with reasonable prices. However, shipping costs may change due to reasons such as fuel surcharges, price adjustments by shipping companies, and changes in international shipping regulations.
IV. Estimated Shipping Time
1. Under normal circumstances, we will arrange shipping within 2 working days after receiving your order. However, during peak order periods or in special circumstances, shipping time may be delayed.
2. Different shipping methods have different estimated delivery times. Regular express usually takes 14 to 30 working days for delivery, while expedited express may be delivered within 7 to 14 working days. Please note that these are only estimated times, and actual delivery time may be affected by factors such as customs inspections, weather conditions, and transportation delays.
V. Customs and Import Duties
1. Packages for international shipping may undergo customs inspections and may require the payment of import duties. These costs are borne by the recipient and are not included in the shipping cost.
2. We cannot control customs inspections and taxation, and we do not bear any delays or costs caused by customs issues. Before shopping, please understand the customs regulations of your country and be prepared to bear relevant costs.
VI. Package Tracking and Notifications
1. We will provide a tracking number for each shipped package so that you can query the shipping status of the package at any time. After the package is shipped, you will receive an email notification containing the tracking number.
2. You can query the location and progress of the package through the official website of the shipping company or our independent website. At the same time, we may also send you notifications about the package's shipping status.
VII. Lost or Damaged Packages
1. If your package is lost or damaged during transportation, please contact us in time. We will cooperate with the shipping company to investigate the situation and take corresponding measures.
2. If the package is lost, we will file a claim with the shipping company and, depending on the situation, reship or refund for you.
3. If the package is damaged, please take photos as evidence and contact us as soon as possible. We will assess the damage and determine whether to provide you with a solution of replacing the product or refunding.
VIII. Return and Exchange Policy
1. For specific policies on returns and exchanges, please refer to our return and exchange policy instructions. Generally, returns and exchanges need to meet certain conditions and time limits.
2. If you need to return or exchange due to shipping errors or damaged products, please contact us within 7 days after receiving the package. We will provide you with specific return and exchange processes and guidance.
IX. Contact Us
If you have any questions or issues about our shipping policy, you can contact us through the following methods:
Email: [specific email address]
Phone: [specific phone number]
Our customer service team will serve you wholeheartedly and answer your questions.
Thank you for choosing our website. We will strive to provide you with high-quality services and efficient shipping experiences.