Refund policy

 Scope of Application

Return and Exchange Conditions

1. Quality issues:

• If the product you received has quality problems such as damage, defects, or does not match the product description, please contact our customer service team within 7 days after receiving the product. We will provide you with exchange or refund services according to the specific situation.
• To ensure that we can handle your problem in a timely manner, please provide clear photos or video evidence of the product quality problem.

2. Size/color mismatch:

• If the product size or color you received does not match your order selection, please contact our customer service team within 7 days after receiving the product. If the product is unused and the original packaging is intact, we can provide you with exchange services.

3. Other situations:

• If you are not satisfied with the purchased product but there is no quality problem with the product itself, we can provide you with exchange services within 7 days after receiving the product, but you need to bear the round-trip shipping cost.
• Used, damaged, or products without the original packaging are generally not accepted for return or exchange.
• Customers who need a refund, please cancel the order before the goods are shipped.

1. Contact customer service:

• If you need to return or exchange goods, please first contact our customer service team and provide your order number, product problem description, and relevant photos or video evidence.
• In case of emergency, you can contact WhatsApp: +8618407674131 and provide your order number, product problem description, and relevant photos or video evidence.

2. Send back the product:

• After the customer service team confirms your return or exchange request, you need to send the product back to the address we specify. Please ensure that the product packaging is intact and attach your order number and contact information.
• We recommend that you use a traceable shipping method to send back the product to ensure the safety and traceability of the package.

3. Handle return and exchange:

• After we receive the product you sent back, we will inspect and process it within 7 working days. If the product meets the return and exchange conditions, we will arrange exchange or refund services for you.
• Refunds will be returned according to your original payment method, and the processing time may vary depending on the payment method and bank processing time.

1. Quality issues: If there is a quality problem with the product, we will bear the round-trip shipping cost.
2. Size/color mismatch or other situations: If return or exchange is required due to your reasons, you need to bear the round-trip shipping cost.

1. The following situations are not covered by this return and exchange policy:

• Problems caused by man-made damage, abuse, or improper use of the product.
• Goods are successfully delivered and stolen by others.
• Requests beyond the return and exchange period.
• Unauthorized repair or modification of the product.

2. We reserve the right of final interpretation of this return and exchange policy and have the right to adjust and modify it according to the actual situation. After the policy is adjusted and modified, we will publish the new policy content in a prominent position on the independent website.